Nightmare at The Hague

The bus ride started off with a sour note.
One lady passenger came late and the driver refused to let her in.
She was crying and begging as she has a plane to catch.
The lady passenger in front of me and the rest voiced our protest as there was an empty seat in the bus.
Finally, the guard came and allowed the passenger in and the driver had to swallow his pride.
Ass...
The journey continued and I was wide awake around 4 am.
Saw there road sign and I know we were approaching Rotterdam. Started to wake the rest to wear their shoes and what not. After about 30-45 mins, the bus left the highway and entered a modern city and stopped at a big station. I asked the guy in front whether that was Rotterdam.

"No. We have passed Rotterdam and the next stop is Amsterdam. Now we are at The Hague."

WHAT????
I went down and spoke with the driver. A big ASSH@@@ that do not speak English/French.
Simply ignored me and indicated that he will not go to Rotterdam.
Real B@ST@RD....
Hague is 20 km from Rotterdam and Amsterdam is even further(70 km). Decided to get off the bus and we were stuck in a foreign city at 5 am with 4 kids and 8 bags!!!!!!

Called Uncle Joe and fortunately he had not left his house to fetch us. Told us to take the first train from The Hague to Rotterdam.

The first train was at 05:33 am and the tickets cost us Euro 14.20.

Finally we arrived at Rotterdam at 6 am.

According to Uncle Joe, some times the drivers purposely bypass Rotterdam as the trip out is a long way.

EUROLINES....unreliable, hopeless and inhumane.

Called Eurolines in UK to lodge a complaint and was told to write in a formal letter.
Jaga engkau EUROLINES.....
I will definitely going to file a complaint and demand refund of my unnecessary expenses on the train tickets.